If you’re unsure whether a ticket seller is authorised by Cornerstone Stage Group, please email customerservice@cornerstonestagegroup.com before purchasing. Our team will help verify the seller.

Tickets purchased through our official website will be sent electronically as digital tickets with unique QR codes to the email address provided at checkout. Where attendee email addresses are provided, tickets will also be sent directly to the respective attendees.

Tickets purchased through our authorised physical ticket sellers will be provided as physical tickets at the time of purchase. Please keep your tickets safe, as they are required for entry and lost, stolen or damaged tickets may not be replaced.

If you’re unsure whether a seller is authorised by Cornerstone Stage Group, please contact customerservice@cornerstonestagegroup.com before purchasing.

Age restrictions vary by event. Please check the event description before booking.

This depends on the event and venue. Please refer to the event description.

Our events may be photographed or filmed for promotional purposes in accordance with applicable data protection laws. See our Privacy Policy and Terms and Conditions for details.

Email us at customerservice@cornerstonestagegroup.com.

We aim to respond within 24–48 hours. During busy event periods, response times may extend to approximately 7 days.

Yes. Payments are securely processed through third-party payment providers, including but not limited to Stripe, using appropriate security measures.

Book with confidence!
CSG Booking Assurance is our complimentary 24-hour refund benefit, allowing eligible customers to request a refund within 24 hours of purchase, without providing a reason.

Who is eligible?

• Standard admission tickets purchased more than 14 days before the event.
• Tickets that have not been used, transferred or resold.
• Customers who have not exceeded three approved refunds per calendar year.
• Purchases that can be verified through an official booking record or proof of purchase.

Which tickets are excluded?
VIP, VVIP, meet-and-greet, other designated premium packages, specified timed-entry tickets and tickets purchased within 14 days of the event are excluded. Other exclusions apply under our Terms & Conditions.

Are booking fees refundable?
Approved refunds cover the ticket price paid after discounts. Separately disclosed booking, administration and processing fees may be excluded where fair and legally permitted.

How do I request a refund?
Email customerservice@cornerstonestagegroup.com within 24 hours of purchase, including your name, event details and booking reference or proof of purchase.

CSG Booking Assurance is available for eligible online and authorised physical ticket purchases. Your statutory consumer rights remain unaffected.

Tickets are generally non-refundable unless eligible under CSG Booking Assurance or where required by law.

Applicable booking, transaction, administration and processing fees are generally non-refundable, except where an event is cancelled or a refund is otherwise required by applicable law or our Terms & Conditions.

Your statutory consumer rights remain unaffected.

Customers are entitled to refunds in accordance with applicable consumer law. Refund arrangements will be communicated to affected customers.

Refund requests are subject to review and verification before approval. During busy event periods, response times may be longer due to increased enquiries.

Once approved, refunds will be processed, although the time taken for funds to reach your account may vary depending on your payment provider and bank.