Privacy Policy

CORNERSTONE STAGE GROUP

PRIVACY POLICY

Cornerstone Stage Group (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data transparently and securely. 

This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, purchase tickets, attend our events, or interact with our services. 

Cornerstone Stage Group is the data controller for the personal information collected through this website and our services. This means we determine how and why your personal information is processed in accordance with applicable data protection laws. 

By using our website, purchasing tickets, applying for casting opportunities or otherwise interacting with our services, you acknowledge that your personal information will be processed as described in this Privacy Policy. 

1. Information We Collect 

1.1 We may collect the following categories of personal information: 

1.2 Information You Provide Directly 

When purchasing tickets or interacting with our services, we may collect: 

  • Full name 
  • Email address 
  • Phone number 
  • Country 
  • City or postcode 
  • Ticket purchase information 
  • Event attendance information 
  • Marketing preferences 
  • Customer support enquiries 
  • Any other information voluntarily submitted by you 

Where you apply to participate in a casting opportunity, performance, audience participation activity, competition, promotional content, or other event-related experience, we may also collect: 

  • Age or confirmation that you are aged 18 or over.  
  • City or town of residence.  
  • Information about your interests, personality, experience, preferences, or suitability for the relevant opportunity.  
  • Social media usernames or profile links that you choose to provide.  
  • Photographs, videos, audio recordings or other media voluntarily submitted as part of your application.  
  • Accessibility requirements or other information voluntarily provided to help facilitate your participation.  
  • Emergency contact details, where appropriate. 

Where applicants voluntarily provide health or accessibility information, we process that information only where necessary to make reasonable adjustments, facilitate participation, protect health and safety, or comply with our legal obligations, and in accordance with applicable data protection laws relating to special category personal data. 

Where information requested as part of a casting application is identified as mandatory, failure to provide that information may prevent us from assessing or progressing your application. 

1.3 Purchase & Transaction Information 

We may collect information relating to ticket purchases, including: 

  • Event purchased 
  • Ticket tier/category 
  • Quantity of tickets purchased 
  • Purchase timestamps 
  • Order value 
  • Promotional or referral codes used 

Payments are securely processed by third-party payment providers including Stripe. We do not store or directly process your full payment card details. 

1.4 Technical & Website Usage Information 

When you visit our website, we may automatically collect certain technical and analytics information, including: 

  • IP address 
  • Browser type 
  • Device information 
  • Website activity and interactions 
  • Referral source 
  • Cookies and tracking technologies 
  • Pages visited 
  • Checkout activity and purchase behaviour 

This information helps us improve our services, website functionality, customer experience, marketing performance, and event planning. 

 

2. How We Use Your Information 

2.1 We use your information for legitimate business purposes including: 

  • Processing ticket purchases 
  • Delivering tickets and event communications 
  • Providing customer support 
  • Managing event operations 
  • Preventing fraud and unauthorised transactions 
  • Analysing ticket sales and customer trends 
  • Improving website performance and customer experience 
  • Understanding audience demographics and geographic demand 
  • Measuring marketing effectiveness and campaign performance 
  • Developing future events, tours, and services 
  • Sending marketing communications where consent has been provided 
  • Complying with legal obligations 
  • Assessing applications for casting opportunities and participant selection.  
  • Communicating with applicants regarding casting decisions.  
  • Organising and administering participation in events and productions.  
  • Facilitating accessibility requirements where requested.  
  • Protecting the safety, security and wellbeing of participants, staff, contractors and attendees, including for safeguarding purposes where appropriate. 

 

3. Marketing Communications 

3.1 Where you have opted in to receive marketing communications, we may send: 

  • Event announcements 
  • Presale access information 
  • Promotions and special offers 
  • Tour updates 
  • Artist announcements 
  • Company news and updates 

3.2 You may unsubscribe from marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly. 

3.3 We do not send marketing communications without appropriate consent where required by law. 

 

4. Legal Basis for Processing 

4.1 Under UK GDPR and EU GDPR, we process personal data under the following lawful bases where applicable: 

  • Performance of a contract (e.g. ticket fulfilment) 
  • Legitimate business interests 
  • Consent (for example, marketing communications or where otherwise required by law). 
  • Legal obligations 

4.2 Our legitimate interests include improving our services, analysing event performance, understanding customer demand, enhancing security, and supporting business growth. 

4.3 Where individuals apply for casting opportunities or participant selection, we process personal information under our legitimate interests in identifying suitable participants, administering the selection process, managing participation in our events and productions, protecting participants and attendees, and ensuring the safe and effective operation of our events. Where separate consent is obtained for promotional use of photographs, videos, audio recordings or similar content, that processing will be based on the consent provided. 

 

5. Sharing Your Information 

5.1 We may share your information with trusted third-party service providers who assist us in operating our business, including: 

  • Payment processors (e.g. Stripe) 
  • Website hosting providers 
  • Analytics providers 
  • Email marketing platforms 
  • Customer support systems 
  • Event and venue partners where necessary 
  • Production partners, event staff, contractors, venues and professional advisers where reasonably necessary for the administration, operation or safeguarding of an event or casting opportunity. 

5.2 These third parties are required to handle your information securely and in accordance with applicable data protection laws. 

5.3 We do not sell your personal information to third parties. 

 

6. Cookies & Tracking Technologies 

6.1 Our website may use cookies and similar technologies for: 

  • Website functionality 
  • Performance monitoring 
  • Analytics 
  • Marketing and advertising 
  • User experience improvements 

6.2 You may manage cookie preferences through your browser settings or cookie consent tools where available. 

6.3 Further information is available in our Cookie Policy. 

 

7. Data Retention 

7.1 We retain personal information only for as long as reasonably necessary for: 

  • Ticketing and customer support 
  • Legal and financial record keeping 
  • Fraud prevention 
  • Business analytics and reporting 
  • Marketing purposes where consent remains active 

7.2 Casting Applications 

Applications submitted for casting opportunities, participant selection or similar activities will be retained only for as long as reasonably necessary to administer the relevant selection process. 

Unless a longer retention period is required by law or necessary in connection with safeguarding, legal claims or regulatory obligations: 

  • unsuccessful applications will normally be retained for up to 12 months following the conclusion of the relevant casting process before being securely deleted or anonymised;  
  • where an applicant is selected to participate, relevant personal information may be retained for as long as reasonably necessary to administer the event, comply with legal or contractual obligations, manage safeguarding, insurance or health and safety matters, resolve disputes, or establish, exercise or defend legal claims. 

7.3 We may securely delete or anonymise data when it is no longer required. 

 

8. Data Security 

8.1 We implement reasonable technical and organisational security measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. 

8.2 Access to personal information is restricted to authorised personnel and trusted service providers who require access for legitimate business purposes. 

8.3 Payments are securely processed by third-party providers using encrypted payment systems. 

 

9. Your Rights 

9.1 Depending on your location and applicable law, you may have rights including: 

  • Access to your personal data 
  • Correction of inaccurate information 
  • Deletion of your information 
  • Restriction of processing 
  • Objection to certain processing activities 
  • Withdrawal of marketing consent 
  • Data portability where applicable 

9.2 Requests may be submitted using the contact information below. 

 

10. International Transfers 

10.1 We may use trusted third-party service providers that process personal information on our behalf. Where this results in personal information being transferred outside the United Kingdom or the European Economic Area, we will ensure appropriate safeguards are implemented in accordance with applicable data protection laws. 

 

11. Children’s Privacy 

11.1 Our services are not intended for children unless specifically stated for certain events. We do not knowingly collect personal information from children without appropriate legal basis or parental consent where required. 

 

12. Changes to This Privacy Policy

12.1 We may update this Privacy Policy from time to time. Updated versions will be published on our website with the revised effective date. 

 

13. Contact Information

13.1 For privacy-related enquiries or requests, please contact: 

info@cornerstonestagegroup.com 

If you are not satisfied with our response to a privacy-related enquiry, you also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk. 

 

Version: v2.0                                                                                               Effective date: Aug 4, 2026                                                                Last Updated: Aug 4, 2026