CORNERSTONE STAGE GROUP

PRIVACY POLICY

Cornerstone Stage Group (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data transparently and securely. 

This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, purchase tickets, attend our events, or interact with our services. 

By using our website or purchasing tickets, you agree to the practices described in this Privacy Policy. 

1. Information We Collect 

1.1 We may collect the following categories of personal information: 

1.2 Information You Provide Directly 

When purchasing tickets or interacting with our services, we may collect:

• • Full name
  • Email address
  • Phone number
  • Country
  • City or postcode
  • Ticket purchase information
  • Event attendance information
  • Marketing preferences
  • Customer support enquiries
  • Any other information voluntarily submitted by you 

1.3 Purchase & Transaction Information 

We may collect information relating to ticket purchases, including:

• • Event purchased
  • Ticket tier/category
  • Quantity of tickets purchased
  • Purchase timestamps
  • Order value
  • Promotional or referral codes used 

Payments are securely processed by third-party payment providers including Stripe. We do not store or directly process your full payment card details. 

1.4 Technical & Website Usage Information 

When you visit our website, we may automatically collect certain technical and analytics information, including:

• • IP address
  • Browser type
  • Device information
  • Website activity and interactions
  • Referral source
  • Cookies and tracking technologies
  • Pages visited
  • Checkout activity and purchase behaviour 

This information helps us improve our services, website functionality, customer experience, marketing performance, and event planning. 

2. How We Use Your Information 

2.1 We use your information for legitimate business purposes including:

• • Processing ticket purchases
  • Delivering tickets and event communications
  • Providing customer support
  • Managing event operations
  • Preventing fraud and unauthorised transactions
  • Analysing ticket sales and customer trends
  • Improving website performance and customer experience
  • Understanding audience demographics and geographic demand
  • Measuring marketing effectiveness and campaign performance
  • Developing future events, tours, and services
  • Sending marketing communications where consent has been provided
  • Complying with legal obligations 

3. Marketing Communications 

3.1 Where you have opted in to receive marketing communications, we may send:

• • Event announcements
  • Presale access information
  • Promotions and special offers
  • Tour updates
  • Artist announcements
  • Company news and updates 

3.2 You may unsubscribe from marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly. 

3.3 We do not send marketing communications without appropriate consent where required by law.

4. Legal Basis for Processing 

4.1 Under UK GDPR and EU GDPR, we process personal data under the following lawful bases where applicable:

Performance of a contract (e.g. ticket fulfilment)

• • Legitimate business interests
  • Consent (e.g. marketing communications)
  • Legal obligations 

4.2 Our legitimate interests include improving our services, analysing event performance, understanding customer demand, enhancing security, and supporting business growth.

5. Sharing Your Information 

5.1 We may share your information with trusted third-party service providers who assist us in operating our business, including:

• • Payment processors (e.g. Stripe)
  • Website hosting providers
  • Analytics providers
  • Email marketing platforms
  • Customer support systems
  • Event and venue partners where necessary 

5.2 These third parties are required to handle your information securely and in accordance with applicable data protection laws. 

5.3 We do not sell your personal information to third parties.

6. Cookies & Tracking Technologies 

6.1 Our website may use cookies and similar technologies for:

• • Website functionality
  • Performance monitoring
  • Analytics
  • Marketing and advertising
  • User experience improvements 

6.2 You may manage cookie preferences through your browser settings or cookie consent tools where available. 

6.3 Further information is available in our Cookie Policy. 

7. Data Retention 

7.1 We retain personal information only for as long as reasonably necessary for:

• • Ticketing and customer support
  • Legal and financial record keeping
  • Fraud prevention
  • Business analytics and reporting
  • Marketing purposes where consent remains active 

7.2 We may securely delete or anonymise data when it is no longer required.

8. Data Security 

8.1 We implement reasonable technical and organisational security measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. 

8.2 Access to customer information is restricted to authorised personnel only. 

8.3 Payments are securely processed by third-party providers using encrypted payment systems.

9. Your Rights 

9.1 Depending on your location and applicable law, you may have rights including:

• • Access to your personal data
  • Correction of inaccurate information
  • Deletion of your information
  • Restriction of processing
  • Objection to certain processing activities
  • Withdrawal of marketing consent
  • Data portability where applicable 

9.2 Requests may be submitted using the contact information below. 

10. International Transfers 

10.1 Where personal information is transferred outside the UK or European Economic Area, we will take reasonable steps to ensure appropriate safeguards are in place in accordance with applicable data protection laws. 

11. Children’s Privacy 

11.1 Our services are not intended for children unless specifically stated for certain events. We do not knowingly collect personal information from children without appropriate legal basis or parental consent where required. 

12. Changes to This Privacy Policy 

12.1 We may update this Privacy Policy from time to time. Updated versions will be published on our website with the revised effective date. 

13. Contact Information 

13.1 For privacy-related enquiries or requests, please contact: info@cornerstonestagegroup.com 

 

Version: v1.0                                                                                               Effective date: May 21, 2026                                                                Last Updated: May 21, 2026